Privacy Policy

1. Introduction

This Privacy Policy explains how Loom ("Loom," "we," "us," or "our") collects, uses, shares, and protects information when you visit or make a purchase through ghosttogether.net/loom (the "Site"). Loom is a marketplace that connects buyers with independent creators who list and sell their own products. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We collect information in the following ways:

• Account information. If you sign in, we collect your username, display name, and avatar so you can manage listings, chat with sellers, and view your order activity.
• Order information. When you place an order, we collect the name, email address, and shipping details you provide, along with a masked summary of payment details (such as card brand and last four digits). We do not store full card numbers or security codes.
• Communications. Messages you send to a seller through our on-site chat are stored so the seller can respond and so we can maintain a record of the conversation.
• Usage and device information. We automatically collect data such as your IP address, browser type, device type, pages viewed, and referring pages to help us understand how the Site is used and to keep it secure.
• Cookies and similar technologies. We use cookies and local browser storage to keep you signed in, remember your cart, and measure Site performance.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including sharing necessary order and shipping details with the seller responsible for a purchase;
• Operate, maintain, and improve the Site and its features;
• Communicate with you about orders, account activity, and customer support;
• Detect, investigate, and prevent fraud, abuse, and security incidents; and
• Comply with applicable laws and enforce our Terms of Use.

4. Cookies and Tracking Technologies

Cookies and local storage are used to keep your session signed in, remember items in your cart, and understand aggregate Site usage patterns so we can improve the shopping experience. You can control cookies through your browser settings; disabling them may limit some Site features, such as staying signed in or keeping items in your cart between visits.

5. How We Share Information

We do not sell your personal information. We share information only in the following circumstances:

• With sellers. When you place an order or message a seller, we share the information necessary for that seller to fulfill your order or respond to you (such as your name, shipping address, and message content).
• With service providers. We work with vendors that help us operate the Site, such as hosting and email delivery providers, who are only permitted to use your information to provide services to us.
• For legal reasons. We may disclose information if required by law, or to protect the rights, property, or safety of Loom, our users, or the public.

6. Independent Sellers

Loom is a marketplace, and each store on the Site is operated by an independent creator, not by Loom itself. Once your information is shared with a seller to fulfill your order, that seller's own handling of your information is their responsibility. We encourage you to review a seller's storefront details before purchasing.

7. Data Retention

We retain account, order, and message information for as long as reasonably necessary to provide the Site's features, resolve disputes, and comply with our legal obligations. You may request that we delete your account information at any time, subject to records we are required to keep.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, or delete the personal information we hold about you, or to object to certain uses of it. To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.

9. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Data Security

We use reasonable administrative and technical safeguards to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above. Your continued use of the Site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at hello@ghosttogether.net.